Housing Services

Housekeeping Services

Housekeeping staff is available Monday-Friday, 8:00 a.m. - 6:30 p.m., and Saturday and Sunday, 9:30 a.m. - 6:00 p.m. to clean and maintain our residence halls. To ensure a comfortable and healthy living environment, the housekeeping staff performs the following tasks:

• Cleaning and disinfecting bathrooms and fixtures (Oak and Maple bathrooms are cleaned daily; Spruce and Cedar suite bathrooms are cleaned on a rotating schedule)
• Cleaning and disinfecting showers
• Removing common area trash and recycling material
• Sweeping and vacuuming lobby areas and hallways
• Cleaning lobby areas
• Repairing and maintaining building system components (as needed)
• Performing other duties as necessary

Student Responsibilities

Students are responsible for the condition of their residence room, furnishings, and any damages or losses that may occur during occupancy. Students should do their part to keep the residence halls clean:

• Dispose of trash in designated areas, making sure everything goes in—not around—the containers. Don't put your personal trash in the bathroom or lobby receptacles.
• Sort recyclable material by following the instructions on the receptacles.
• Clean up after yourself. If you create a mess, clean it up.
• Put what you sweep from your room in the trash can, not the hall.
• Clean your room regularly.
• Never put food down the bathroom sinks.
• Vacuum cleaners are available for student use. See your RA for information.

• WiFi is available via secured Enterprise wireless networks. Information on how to use the wireless network is available from ResCom.
• ResTECH (Residential Technical Support) helps students living in residence halls with computer and networking support. For more information about available services, contact ResTECH at 814-949-5363 or visit the ResTECH website.
• Computer labs are available in each residence area for exclusive use by the residents of that building. There is also a computer lab on the second floor of the Computer & Learning Resources Center (CLRC) Building, which is adjacent to the Eiche Library.

• Fully-equipped laundry facilities are located in each building for use by on-campus residents. The wash cycle is $1.50 per cycle, and drying is $1.50 per cycle, payable exclusively with LionCash. You can deposit funds to your LionCash account online or at the HFS Office.
• Download the free Speed Queen app and quickly determine how many machines are available and when machines currently in use will be finished in order to efficiently plan. This eliminates wasted trips to the laundry room only to find all machines busy. The app also allows students to be notified when machines have become available and when their machines have completed their cycle.
• Report any problems with laundry facilities to your housekeeper or the HFS Office.

• Address mail to on-campus students using the following format:

Student's Full Name
3000 Ivyside Park
Room Number Residence Hall – HFS
Altoona PA 16601

• Each on-campus student is assigned a mailbox to share with their roommate. Mailbox numbers correspond with the hall/room number and are provided along with mailbox combinations at check-in. Students who move to a different residence hall room will be assigned to another mailbox. Mail is placed in student mailboxes daily, Monday through Friday. Mailboxes are located near the Housing and Food Services Office inside Port Sky Cafe.

Packages

• If you get a package that doesn't fit in your mailbox, you'll receive an email saying that a package is waiting for you. You can pick up your package at the HFS Office during the time indicated in the email. You'll need to present your Penn State id+ card to claim your package.

Forwarding Address

• Each student is responsible for updating their permanent address in LionPATH to ensure that all mail and packages received after the student has checked out of University housing can be forwarded. Mail and packages that cannot be forwarded will be returned to the sender.

Ceiling light out? Window stuck? Don't fret, just FIXIT.

FIXIT, Penn State's routine maintenance request system for on-campus residents, allows convenient and easy online submissions. Simply log in, describe the issue, and select times for an appointment. Our team will contact you within 24 hours to confirm your appointment and keep you updated at every stage of repair.

What is the difference between routine and emergency repairs?

Routine repairs are problems that can be scheduled and do not require immediate attention—even though residents naturally want the issue taken care of as soon as possible. Examples include a burned-out light bulb, problems with the refrigerator/microwave unit, a torn window screen, etc.

Emergencies are identified as anything that needs to be fixed immediately. If it's not remedied, serious injury or damage will result. Emergency repair examples include:

• Loss of hot or cold water
• Loss of heat
• Loss of electricity (beyond normal power outages)
• Electrical hazard
• Flooding or major leak
• Fire
• Gas leak
• Any condition that represents a significant imminent threat or potential hazard to the community
• Glass window breakage that is a potential safety and/or security hazard
• Pest emergencies (bats, bees, etc.)

If you're experiencing an emergency maintenance issue, please contact the Housing and Food Service Office (during normal business hours), the RA on duty (after normal business hours), or Police Services.

• Penn State has taken proactive measures to reduce waste and protect the environment. The residence hall areas have been leaders in Penn State's recycling movement, and all residents are encouraged to participate. Convenient recycling containers are located throughout campus. Cardboard, office paper, aluminum cans, and plastic can be recycled.

• Students who wish to have a vehicle on campus should register with Police Services, located in Willow Building, and pay the fee for a parking permit. Visit the Police Services site for more information.

Fire Safety

• In accordance with state and local fire regulations, fire drills are conducted on a monthly basis in all residence areas. Everyone in the building during an emergency drill must vacate the building according to instructions. Failure to vacate the building will result in disciplinary action.
• Students are responsible for taking precautions to prevent fires. Candles, incense, potpourri, and other flame-emitting articles are prohibited.
• Fire alarms, fire extinguishers, and exit signs are located on every floor in each building. All residence halls are equipped with sprinkler systems. Students should familiarize themselves with the location of the fire equipment on their floors. In some areas, smoke detectors are provided. Tampering with this equipment will result in severe disciplinary and/or criminal action under federal and state laws.

Card Access System

• Access to each residence hall is controlled by an electronic card access security system that is maintained 24 hours a day, 7 days a week. You should carry your Penn State id+ card at all times so you can get into your residence hall. Access to your residence hall is enabled during the normal academic year only - access is suspended during breaks and over the summer. Never leave personal valuable items in your room during breaks.
• If your card doesn't work in the card reader of your building, contact a roommate, Residence Life, or University Police. Then call or email Housing and Food Services so they can identify and fix the problem.
• Report a lost card anytime online or at the HFS office during normal business hours. Your card access will be suspended to prevent someone else from using your card. You'll be issued a new card and charged a replacement fee.
• For the safety of all residents, outside entrance doors are to remain closed at all times. If a door is propped open, an alarm will sound. To shut off the alarm, remove any props and close the door.

Important Safety Tips

Always:

• Keep windows locked.
• Keep room doors locked—including when you're in the bathroom, across the hall visiting a friend, in the laundry room, or sleeping.
• Meet guests/visitors at the entrance door.
• Know where your keys and id+ cards are.
• Walk-in groups when traveling outside, especially at night. Call University Police at 814-949-5222 to request an escort at any time.
• Travel in well-lit, heavy traffic areas.
• Know where the emergency phones are located on campus.
• Report suspicious behavior or unauthorized people to University Police at 814-949-5222 or [email protected]
• Report stolen keys and id+ cards immediately.

Never:

• Let strangers into buildings or rooms.
• Let people piggyback into the building.
• Tamper with exit alarms.
• Prop open a door.
• Lend id+ cards or keys to others.

• Cable television service is provided in common areas only; students can connect to streaming platforms using smart devices connected through roomgear.