U.S. Mail and packages received for on-campus residents are processed through the University's eLiving system. When mail or a package is delivered to the Commons Desk, the staff will enter the package into eLiving under the student's account and place the package on the appropriate building shelving unit. The student will be notified by an email to their Penn State account that an item is available to pick-up. Students can also opt-in for text message notification through the Account Settings page on their eLiving account. The student must present their Penn State id+ Card or mobile credential to pick up mail and packages at the Commons Desk.

Please be aware that there is a processing delay between when the package is identified as delivered by the shipping agent and when the package is processed by Penn State. Students should not go to the Commons Desk to retrieve their package until they have received the email from eLiving.

The U.S. Postal Office in McAllister Building (next to the HUB-Robeson Center) on campus is available for students to send packages or buy stamps; the Commons Desk is not able to ship packages or sell stamps.

The University no longer provides mailboxes for students; all mail is processed similar to a package.

Once a student moves out of University Housing and does not plan to return for the next semester, the student is responsible for updating their permanent address through the Penn State Account Management (psu.edu). Any US Postal Mail received after the student has checked out of University Housing will be forwarded. Mail that cannot be forwarded will be returned to sender.

All packages will be returned to sender, as the University is not able to forward packages. 

Make sure that you change your shipping address on websites when placing online orders. 

If a student believes that they are missing United States Postal Services mail, or has received mail that has been tampered with, the student should submit a claim form either by calling the Inspector General at 888-USPSOIG or submitting online at www.uspsoig.gov/hotline.

If a student moves to a new room assignment during the semester, the student's mailing address will change as well. Any U.S. Mail and packages received at the Commons Desk of original room assignment will be forwarded to the Commons Desk of the new room assignment until the student can update information with family and friends. There may be a delay for items to be transferred.

Multimedia Print Services provides Campus Mail Services to the campus community outside of University Housing.